Privacy Policy

Procraft Automotive Hail Damage Repair (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website, request estimates, schedule services, or communicate with us via SMS, phone, or email. By accessing our services or contacting us, you agree to the practices outlined in this policy.

1. Information We Collect

We collect information necessary to provide paintless dent repair (PDR), glass replacement, concierge transport, and related automotive repair services:

  • Contact Information: Name, email address, phone number, and physical or mailing address provided when submitting forms, booking appointments, or requesting quotes.

  • Vehicle & Service Information: Vehicle year, make, model, damage details, photos, insurance carrier and claim records, and service scheduling preferences.

  • Communications & Consent Records: Details of communications sent to or received from us, including SMS opt-in records, message history, and email subscriptions.

  • Website Usage Data: Non-identifying device details, browser type, IP address, and interaction data gathered via cookies and analytics to improve site performance.

2. How We Use Your Information

Your information is used strictly to conduct and improve our repair operations:

  • Delivering free estimates, assessments, and paintless dent removal services.

  • Sending service confirmations, appointment reminders, repair status updates, and vehicle pickup/delivery coordination.

  • Coordinating with insurance adjusters or processing claims on your behalf when requested.

  • Providing customer support and responding directly to inquiries.

  • Maintaining compliance with legal obligations and verifying consent for automated or direct messaging.

3. Information Sharing and Disclosure

  • No Sale of Personal Data: We do not sell, rent, or trade your personal information.

  • SMS & Mobile Consent Protection: Mobile phone numbers, SMS opt-in data, and consent records are never shared with third parties or affiliates for marketing or promotional purposes under any circumstances.

  • Service Providers: We may share necessary details with trusted operational vendors (such as scheduling software, SMS notification gateways, and website hosting providers) who are strictly contractually bound to use data only for designated operational support.

  • Legal Compliance: We may disclose information if required by law, subpoena, or regulatory authority, or when necessary to protect the rights, property, or safety of Procraft Automotive Hail Damage Repair, our customers, or the public.

4. Cookies & Tracking

Our website uses standard cookies and analytics tools to understand visitor behavior and improve navigation. You can adjust your browser settings to decline or delete cookies at any time; however, doing so may impact some site features.

5. Your Choices & Opt-Out Rights

  • SMS Communications: You may opt out of text updates or promotional messages at any time by replying STOP to any text message you receive from us.

  • Email Communications: You can unsubscribe from non-transactional marketing emails by clicking the "unsubscribe" link included at the footer of our emails.

  • Data Inquiries: You may contact us at any time to review, correct, or request the deletion of your personal data on file.

6. Data Security

We implement physical, administrative, and technical safeguards designed to protect personal information against unauthorized access, loss, misuse, or alteration. While no electronic transmission or digital storage is 100% secure, we regularly evaluate and update our security protocols.

7. Children's Privacy

Our services and website are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children.

8. Changes to This Policy

We reserve the right to modify this Privacy Policy at our discretion. Any updates will be published directly on this page with a revised effective date.

9. Contact Us

For questions, requests, or privacy concerns regarding this policy, please contact:

Procraft Automotive Hail Damage Repair

6825 Hedge Ln Terrace, Shawnee, KS 66012

Phone: (888) 845-5555

Email: info@procrafthail.com

Hours: Monday – Friday, 10:00 AM – 6:00 PM